About Us:The Chartered Institute of Customer Relationship Management
The Chartered Institute of Customer Relationship Management (CICRM) is not just a professional body; we are a catalyst for change in Nigeria’s customer service industry. Established by a decree and officially approved by the Federal Ministry of Education, CICRM brings world-class standards and international recognition to the customer service profession.
3000+
Students
6500+
Members
15+
Affiliations
Get closer with CICRM
We exist to fill a critical gap: the need for formal, structured, and respected qualifications in a field where experience alone is no longer enough. As an offshoot of our esteemed parent body in the United States of America, we provide a credible, cost-effective, and internationally recognized pathway to professional excellence. We believe that with the right knowledge and qualifications, every professional can reach their full potential and contribute to a new era of service excellence in Nigeria.
To solidify and enhance the career prospects of customer service professionals by providing high-quality, internationally recognized certifications and promoting global best practices.
To be the leading authority and benchmark for customer relationship management in Nigeria and beyond, ensuring that every professional and organization prioritizes customer service as a key driver of success.
A Message from the CICRM President
Becoming a trained customer experience, customer service professional will give you a customer-centric mindset, technical abilities, the required soft skills with strong communication skills, uncommon problem-solving skills, empathy, analytical skills and the ability to adapt to your environment and customer requirements.
This age requires you to get trained by a frontline leading institute such as the Chartered Institute of Customer Relationship Management, CX is evaluated through sound processes, turnaround time, attitude, product knowledge and ambience that fits what an organisation is doing.
Customer relationship management is crucial for your organisation’s success, driving loyalty, revenue, and brand reputation.
A positive customer relationship management will lead to customer retention, increased sales, and positive word-of-mouth, while a negative experience can lead to lost customers and reputational damage. In today’s competitive market, providing an exceptional customer experience is essential for differentiation and long-term growth for you and your organisation.
Aliyu ilias, Ph.D
President: Chartered Institute of Customer Relationship Management
08052205072, ilias4512@gmail.com
Why Choose CICRM?
Choosing CICRM means choosing a partner in your professional journey. Here’s what sets us apart:
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Official Recognition and Credibility
Our establishment by a decree and approval from the Federal Ministry of Education of Nigeria gives your qualifications a solid, respected foundation. We have also presented our Charteredship House Bill N0. 69 of 2016 in the National Assembly, reinforcing our commitment to formalizing the profession.
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International Standards
We are an international body dedicated to developing and promoting global service standards. Your certification isn’t just local; it’s a recognized mark of excellence on the global stage.
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A Focus on Your Success
We are committed to helping you succeed. Our programs are designed to enhance your knowledge and skills, making you more competitive and accomplished.
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Dedicated to Best Practices
We are at the forefront of promoting best practices in customer service, professional certification, and recognizing outstanding work through our National and International Service Excellence Awards.
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A Community of Professionals:
When you join CICRM, you become part of a network of like-minded professionals dedicated to growth, innovation, and leadership in customer relationship management.
Our core schemes
Our Expertise
With years of experience, our expertise covers a wide range of critical areas in customer service.
We are committed to helping you gain the formal qualifications and recognition you need to thrive in these specialized fields.
