Ready to become a CICRM Member?
Start your application now and take the first step to becoming a Chartered Customer Relationship Manager and advance your professional career.
Discover our Available Direct Membership Option
Associate Member (ACICRM)
This is for someone working in Customer Care, Call Centre
Management, Customer Relations, Customer Service, Front Desk Officer, Marketing, etc at
entry level from 3 -5 years of experience.
Induction Fees:
Physical Induction: ₦100,000
Online Induction: ₦90,000
Full Member (MCICRM)
Full Member: This is for an individual who is working in the field of Customer Care, Call
Centre Management, Customer Relations, Customer Service, Front Desk Officer, Marketing,
etc with 5 – 10 years of work experience.
Induction Fees:
Physical Induction: ₦160,000
Online Induction: ₦140,000
Fellow Member (FCICRM)
This is for Directors of companies, Senior Managers in Customer Care,
Call Centre Management, Customer Relations, Customer Service, Front Desk Officers,
Marketing etc with 15 years and above of work experience. Or Through invitation by the
Council and must have been a Full member for 5 years
Induction Fees:
Physical Induction: ₦200,000
Online Induction: ₦190,000
Doctoral Fellow Member (Dr. FCIHRM)
This is for Senior Executives, CEOs, Industry Leaders, or
Academics with a PhD (or equivalent terminal degree) who have made significant
contributions to Customer Care, Call Centre Management, Customer Relations, Customer
Service, Marketing, or related disciplines. It is also open to individuals with 20 years and
above of distinguished professional experience at executive/board level, or by special
invitation of the National Council.
Induction Fees:
Physical Induction: ₦250,000
Online Induction: ₦240,000
Become a CICRM Member
Joining the Chartered Institute of Customer Relationship Management (CICRM) is your definitive step towards formalizing your professional standing, advancing your career, and becoming a leader in customer service excellence. We offer a structured pathway for professionals at every stage of their career, from students to seasoned executives, to gain recognition and unlock their full potential.
Corporate Membership
CICRM welcomes businesses that are committed to promoting and sustaining a culture of customer service excellence. By becoming a Corporate Member, your organization demonstrates its dedication to professionalism and gains unparalleled opportunities to develop its team and enhance its brand reputation.
We offer three distinct categories of Corporate Membership with varying benefits to suit the size and needs of your organization.
Our simple 4 step process
01
Fill Application Form
Fill our website form with your CV and years of experience for us to access and review
02
Receive Admission Letter
You'll be awarded a membership level and receive an admission letter with every information you need.
03
Completed Payment
Based on your membership level, you make your payment, and get ready to be inducted and receive your certificate.
04
Get Inducted
Join our induction ceremony and become a certified Chartered CRM member and get your certificates delivered to you.