The 3-in-1 Certification Programme
A comprehensive 3-in-1 certification program that provides you with a powerful combination of academic knowledge, professional recognition, and prestigious membership.
Days to next class:
Beyond the certifications, this programme is designed to be a catalyst for your professional development and career success. Here’s how this training will benefit you
Key Program Benefits
Elevate Your Professional Standing
The CCSP qualification will raise your level of respect among colleagues and in the broader service community.
Career Catalyst
It will encourage you to expand your knowledge beyond your current area of specialization, empowering you to learn and grow in the marketplace.
Demonstrate Your Commitment
Earning this certification tells employers that you are a motivated and accomplished professional who is up-to-date on customer relationship management skills and is committed to maintaining high standards.
Obtain Chartered Certification
Upon successful completion of this programme, you will receive three key professional credentials that will immediately enhance your resume and professional standing
Associate Membership
Gain prestigious Associate Membership in Customer Relationship Management, connecting you with an international network of professionals.
Post-Nominal - ACICRM
Post-Graduate Diploma
A comprehensive academic credential in Customer Relationship Management that validates your advanced knowledge and strategic capabilities.
Post-Nominal - PGD
Certified Customer Service Professional
A comprehensive academic credential in Customer Relationship Management that validates your advanced knowledge and strategic capabilities.
Post-Nominal - CCSP
Comprehensive Course Content
This programme is built on a robust curriculum covering the most vital aspects of customer relationship management. The 7 modules are designed to give you a well-rounded and strategic understanding of modern business practices.
Introduction to Customer Relationship Management
Customer Experience & Service Excellence
Customer Service Marketing
Strategic CRM & Customer Retention
Complaint Handling & Service Recovery
CRM Technology & Digital Engagement
Practical case studies & facilitator-led sessions
Join the Next PGD Class
Join Us At Our Training Centres
š Lagos Centre
44 Iju Road, Opp. Pencity Court Estate,
Ifako-Agege, Lagos.
š Abuja Centre
Suite 114/115, Lagos House,
77 Ralph Shodeinde Street, CBD, Abuja
(Near Federal Ministry of Finance)
Entry Requirements:
You are eligible to apply if you hold an HND, B.Sc, or any Professional Certificate in any course of study.