The 3-in-1 Certification Programme

A comprehensive 3-in-1 certification program that provides you with a powerful combination of academic knowledge, professional recognition, and prestigious membership.

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Beyond the certifications, this programme is designed to be a catalyst for your professional development and career success. Here’s how this training will benefit you

Key Program Benefits

Elevate Your Professional Standing

The CCSP qualification will raise your level of respect among colleagues and in the broader service community.

It will encourage you to expand your knowledge beyond your current area of specialization, empowering you to learn and grow in the marketplace.

Earning this certification tells employers that you are a motivated and accomplished professional who is up-to-date on customer relationship management skills and is committed to maintaining high standards.

Obtain Chartered Certification

Upon successful completion of this programme, you will receive three key professional credentials that will immediately enhance your resume and professional standing

Associate Membership

Gain prestigious Associate Membership in Customer Relationship Management, connecting you with an international network of professionals.

Post-Nominal - ACICRM

Post-Graduate Diploma

A comprehensive academic credential in Customer Relationship Management that validates your advanced knowledge and strategic capabilities.

Post-Nominal - PGD

Certified Customer Service Professional

A comprehensive academic credential in Customer Relationship Management that validates your advanced knowledge and strategic capabilities.

Post-Nominal - CCSP

Comprehensive Course Content

This programme is built on a robust curriculum covering the most vital aspects of customer relationship management. The 7 modules are designed to give you a well-rounded and strategic understanding of modern business practices.

Introduction to Customer Relationship Management

Customer Experience & Service Excellence

Customer Service Marketing

Strategic CRM & Customer Retention

Complaint Handling & Service Recovery

CRM Technology & Digital Engagement

Practical case studies & facilitator-led sessions

Join the Next PGD Class

Join Us At Our Training Centres

šŸ“ Lagos Centre
44 Iju Road, Opp. Pencity Court Estate,
Ifako-Agege, Lagos.

šŸ“ Abuja Centre
Suite 114/115, Lagos House,
77 Ralph Shodeinde Street, CBD, Abuja
(Near Federal Ministry of Finance)

Entry Requirements:

You are eligible to apply if you hold an HND, B.Sc, or any Professional Certificate in any course of study.

Student Application