Become a CICRM Member
Joining the Chartered Institute of Customer Relationship Management (CICRM) is your definitive step towards formalizing your professional standing, advancing your career, and becoming a leader in customer service excellence. We offer a structured pathway for professionals at every stage of their career, from students to seasoned executives, to gain recognition and unlock their full potential.
Discover our Available Direct Membership Option
Associate Member (ACICRM)
You qualify for CICRM Associate membership if you meet any one of the following criteria and have two CICRM member sponsors:
You are a Foreign Licensee.
You are a CRM applicant serving on public or private or chapter committee(s).
You are a non-CICRM professional working in consulting, legal, government, or banking services.
Benefits of Associate Membership:
Certificate of membership
Subscription to our exclusive Customer Service Excellence e-Magazine
Recognition of your professional standing through the use of the post-nominal letters: ACICRM
Discounts on training, events, and functions
Full Member (MCICRM)
You qualify for CICRM Full membership if you’ve never been a licensed CRM, have a bachelor’s degree, and meet any one of the following criteria:
You are a professional employee at a Service firm.
You are anyone working under the direct supervision of a CRM or Service industry, government or education professional.
You are a Client Service Professional in industry, government or education, or legal, banking or financial consulting services.
You are a BPO, Call Agent or Call Centre professional.
Benefits of Full Membership:
Certificate of membership
Subscription to our exclusive Customer Service Excellence e-Magazine
Recognition of your professional standing through the use of the post-nominal letters: MCICRM
Discounts on training, events, and functions
Option to be reviewed to join one of CICRM’s Special Councils
Fellow Member (FCICRM)
This is our most prestigious level of individual membership for experienced leaders who have demonstrated exceptional leadership and commitment to the profession.
Qualifications:
For Directors of companies, Senior Managers in Customer Care, Front Desk Management, Call Center Management, and other related fields with more than 15 years of experience.
Alternatively, an individual may be invited by the National Council and must have been a Full Member for at least 7 years.
Benefits of Fellow Membership:
Certificate of membership
Subscription to our exclusive Customer Service Excellence e-Magazine
Recognition of your professional standing through the use of the post-nominal letters: FCICRM
Discounts on training, events, and functions
Option to join one of CICRM’s Special Council complimentary
Doctoral Fellow Member (Dr. FCIHRM)
This is our highest level of membership, reserved for individuals who have achieved the pinnacle of both academic and professional excellence.
Qualifications:
Must hold a doctoral degree (Ph.D., DBA, etc.) in Customer Relationship Management or a related field.
Must have a minimum of 20 years of experience in the field of customer care, customer relationship management, or a related discipline.
Must have demonstrated significant contributions to the advancement of the profession through research, publications, or leadership.
Benefits of Doctoral Fellow Membership:
All the benefits of a Fellow Member.
Recognition as a leading authority in the field.
Opportunities to serve on the CICRM Governing Council as an advisor.
Complimentary access to all CICRM special councils and events.
Exclusive speaking and publication opportunities.
Ready to become a CICRM Member?
Start your application now and take the first step to becoming a Chartered Customer Relationship Manager and advance your professional career.
Corporate Membership
CICRM welcomes businesses that are committed to promoting and sustaining a culture of customer service excellence. By becoming a Corporate Member, your organization demonstrates its dedication to professionalism and gains unparalleled opportunities to develop its team and enhance its brand reputation.
We offer three distinct categories of Corporate Membership with varying benefits to suit the size and needs of your organization.
Our simple 4 step process
01
Fill Application Form
Fill our website form with your CV and years of experience for us to access and review
02
Receive Admission Letter
You'll be awarded a membership level and receive an admission letter with every information you need.
03
Completed Payment
Based on your membership level, you make your payment, and get ready to be inducted and receive your certificate.
04
Get Inducted
Join our induction ceremony and become a certified Chartered CRM member and get your certificates delivered to you.
